Refund Policy
Last Updated: August 10, 2025
At LUNORASEO LLC, we strive to ensure that every customer is satisfied with their purchase. This policy outlines the conditions under which refunds will be granted.
1. Eligibility for Refunds
Refunds are considered in the following cases:
- The product or service was not delivered as described.
- The product is defective, damaged, or unusable upon delivery.
- A duplicate payment was made in error.
2. Non-Refundable Items
The following items are not eligible for refunds:
- Digital services or products that have already been delivered or accessed.
- Customized or personalized items.
- Services already rendered or partially completed.
3. Refund Request Process
To request a refund:
- Contact our support team at admin@lunoraseo.com within 7 days of receiving the product or service.
- Provide your order number, proof of purchase, and a brief description of the issue.
- For physical products, return the item in its original packaging (if applicable).
4. Processing Time
- Approved refunds will be processed within 5–10 business days to the original payment method.
- Depending on your bank or payment provider, it may take additional time for funds to appear in your account.
5. Cancellations
- Orders can be canceled before processing has begun for a full refund.
- Once processing or fulfillment has started, cancellations may not be possible.
6. Contact Information
For refund-related questions or concerns, please contact:
LUNORASEO LLC
8206 Louisiana Blvd NE, Ste A #6495, Albuquerque, NM 87113, USA
Email: admin@lunoraseo.com